While the health and safety of our guests has always been a top priority, when you return to Hotel Dene you will find that we’ve made a number of enhancements - from offering remote check-ins to new cleaning protocols for guest rooms, common areas and high-touch surfaces; along with new options for dining.

Is the Hotel Dene open?

• Yes, we are open and look forward to hosting you soon.

Did anything change with Checking in & out?

• We have modified the placement of furniture to support our Social Distancing protocol and we ask all guests to leave a minimum of 6 feet of distance between one another for their protection and the protection of others. 

• Hand Sanitizer Dispenser will be available in the lobby.

What is the Hotel Dene's current cancellation policy?

We remain committed to offering you flexible booking and cancellation options. Given these unique circumstances we are making adjustments to booking policies:

• Government Restriction Regions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full cancellation with refunds.

• All reservations –non-cancellable or advanced purchase - can be changed or cancelled at no charge up to 24 hours prior to arrival date with proof of reasoning for cancellation.

Have your public spaces, such as your lobby, changed?

We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces, with EPA approved cleaning agents. We have modified the placement of furniture to support our Social Distancing protocol and we ask all guests to leave a minimum of 6 feet of distance between one another for their protection and the protection of others. Hand Sanitizer stations are available throughout the property.

What is the Hotel Dene doing to assist guests with staying clean and safe?

We have taken the following steps to maintain the highest level of cleanliness and hygiene:

• Our hotel teams are receiving ongoing briefings and enhanced operating procedures.

• We have increased the frequency of cleaning of all public areas (including the lobby, elevators, door handles, public bathrooms, etc.)

• We have increased the deployment of antibacterial hand sanitizers in all public areas.

What has Hotel Dene Changed in regards to guestroom housekeeping?

• Rigorous cleaning and sanitizing protocols will be used to clean guest rooms.
• In-room housekeeping service available upon request.
• Additional linens, towels and toiletries are available by contacting the Front Desk.

Is the Fitness Centre open?

The fitness center is open.

Our indoor pool is open.

What are my dining options?

• In Room coffee makers are available.

• The restaurant is open for breakfast and dinner. 

• We are proud to offer a complimentary hot breakfast starting at 5 AM.